Got questions? We’ve got answers. Our FAQs page covers everything you need to know about our pool cleaning services, packages, scheduling, pricing, and more — so you can dive in with confidence.If you don’t find what you’re looking for, feel free to contact us and we’ll be happy to help!
What types of pool cleaning services do you offer?
We offer a range of services, including routine pool cleaning, deep cleaning, equipment repairs, water quality testing, and maintenance of both residential and commercial pools.
How often should I have my pool cleaned?
For optimal maintenance, we recommend scheduling regular cleanings at least once a week, but the frequency may change based on your pool's usage and environmental conditions.
Are your technicians certified?
Yes, all of our technicians are Certified Pool Operators (CPO) and trained in professional pool cleaning and customer service.
What do you include in your cleaning services?
Our services include skimming debris, brushing walls and tiles, vacuuming the pool floor, checking and balancing water chemistry, and inspecting pool equipment.
How long does a pool cleaning service take?
Our pool cleaning services are typically completed within 3 hours, depending on the size and condition of your pool.
Do you offer emergency pool cleaning services?
Yes, we offer emergency pool cleaning services. Please contact us directly for fast and efficient service.
What happens if my pool equipment needs repairs?
Our technicians are experienced in diagnosing and repairing pool equipment. If repairs are needed, we will provide you with an estimate and discuss the best course of action.
How do I book a pool cleaning service?
You can easily book a service through contacting us directly through abdelaziz.hamed@branchesidea.com or 0531443547.
What areas do you serve?
For now, we only serve clients in Riyad & Dammam, Saudi Arabia, covering both residential and commercial properties. Please contact us to confirm availability in your area.
Are there any hidden fees?
No, we believe in transparent pricing. You’ll always know the cost upfront, with no hidden fees or surprises.
Do I need to be home during the service?
While it's not required to be home during the service, we recommend being present for the initial consultation or if specific instructions are needed for your pool.
What should I do before your technicians arrive?
Please ensure the pool area is accessible and any pool covers or obstructions are removed. If there are special requirements, feel free to let us know in advance.
